You have free choice of a practitioner or a specialist.

• Go to the doctor or specialist (without calling Swisscare)
• The doctor will send you a bill or if you pay cash, the receipt of payment and the bill
• Pay the bill
• Collect your bills up to the franchise amount
• Fill out the claim form (download here) only once for all your bills
• Send the original bills and claim form to Swisscare, address on the claim form 

With prescription, you can go to every pharmacy

• Go to the pharmacy (only with doctor prescription)
• Pay your medicine and request the payment receipt
• Collect your all bills (doctors, pharmacy...) up to the franchise amount
• Fill out the claim form (download here) only once for all your bills
• Send the original bills and claim form to Swisscare, address on the claim form 

An ambulatory treatment in the hospital is considered as a doctor visit or specialist visit. The hospital can charge you in advance with a deposit. We recommend for non emergency cases, to go to a general practitioner or a specialist otherwise

• Go to the hospital
• If you paid in advance, request the deposit and bill detail
• Collect all your bills (doctors, hospital, pharmacy) up to the annual franchise
• Fill out the claim form (download here) 
• Send the original bills and claim form to Swisscare, address on the claim form

A stationary treatment is generally cause you have a serious illness or injury. A stationary treatment is a treatment that require a minimum stay in the hospital for a night.

• Go the the hospital (attention, public and university hospital only)
• Show them your insurance card 
• You don't have to pay the hospital directly and also no deposit is required
• The hospital send the bill directly to Swisscare

The maternity and pregnancy (delivery) claim procedure is very simple.

• Collect all your bills monthly and send it to Swisscare
• You don't have to pay your bills in advance
• Only pharmacy medicine must be paid and claimed to Swisscare
• No franchise is applied on the maternity
• Send all your bills to Swisscare address on the claim form (download here)
• Send us the claim form once per month with the collected bills