Customer service

For questions on your policy, payments, coverage etc. please call us. We are open from 9.00 am to 12.00 and from 14.00 to 17.00 (CET).

• P +41 840 001 001
• F +41 840 002 001
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Win an iPods, iPhone and Mac Book Pro !

Apple fans ! Win an iPod Nano every 3 months and this year, for Christmas, an iPhone and Mac Book Pro !  Go here

Single trip

Cancellation fees

Cancellation fees: Cancellation fees are insured when the voyage, rent of a holiday flat, language course, hotelstay, concert visit etc. needs to be cancelled before having been used.

The cancellation charge insurance is only valid if it is made a minimum of eight days before the definite booking confirmation.

SOS-Protection for Travel incidents

SOS-Protection: The insurance protection for during your travels, your skiweekend, your advanced education course, hotelstay etc.
The following benefits are free of charge:

• 24-hour-Helpline
  
  
• Mobilephone and Creditcard cancellation service
  
  
• Advance during hospitalisation abroad
  
  

Maximum sum insured: CHF 250000 / EUR 150000 :

(The Swiss CHF is the official contract currency. EUR is only for indication)

• Additional costs of an unplanned return
  
  
• Unused part of the arrangement, if the trip has to be cancelled earlier than planned.
  
  
• Fees for search and rescue
  
  
• Fees for a hospital visit from relatives abroad etc.
  
  

 
Coverage: worldwide